FAQs
FAQs
1. What are the staffing ratios at Copper Terrace?
There is a Registered Nurse (RN) on duty 24 hours a day, 7 days a week. In addition to this RN, our Director of Clinical Services and two Associate Directors of Clinical Services are registered staff and work on weekdays.
Registered Practical Nurses (RPNs) work various shifts and assist as charge nurses and coordinate the administration of medications and oversee all treatments.
Our home has dedicated Personal Support Workers (PSWs) who help our residents with activities of daily living and personal care. The approximate ratio of PSWs to residents is one to ten. Staffing ratios are higher at peak periods throughout the day, and lower in quieter periods such as mid-afternoon. Staffing ratios also vary by unit as consideration is given to the needs of the residents living in each resident home area .
2. Who will be responsible for my medical care or overall care?
Our residents have their medical care coordinated by our Medical Director, Dr. Tomen. He is supported by a visiting Nurse Practitioner. There is an on-call physician and Nurse Practitioner 7 days per week.
3. How long has Copper Terrace been operating?
Copper Terrace has a long history within the Chatham community. Our building began as the head office of a local sugar beet factory. The space was renovated to become a nursing home in 1968. After numerous renovations and additions, it became the larger long-term care home you see today, with numerous amenities and features.
The name Copper Terrace was selected due to the beautiful large copper beech trees that grow along our front lawn on Tecumseh Road.
Copper Terrace is one of five long-term care homes owned and operated by APANS Health Services based in London, Ontario.
4. What if I need a wheelchair?
Our home has state-of-the-art equipment including a variety of weighing methods, lifting devices, hydro sonic tubs, monitoring devices, assistive devices such as special eating utensils, wheelchairs, walkers, etc. Residents with special needs are assessed for additional equipment that will encourage independence and make day-to-day living easier. Motorized wheelchairs are assessed on an individual basis and are allowed once the resident is deemed capable of operating one. In summer time, residents may enjoy a ride on a wheelchair-accessible DUET bicycle, operated by our Programs staff.
Our physiotherapist and rehabilitation staff can assist residents and family members in applying for funding through the Assistive Devices Program:
http://www.health.gov.on.ca/en/pro/programs/adp/
5. What about the meals?
Our Culinary Services team has developed a delicious menu that offers a variety of menu items and choices. Menus are on a three-week rotation and change seasonally. Alternate entrées are always available at noon and supper meals, and residents always have a choice of entrée, vegetable and dessert. Special diets are easily accommodated and monitored by our Director of Culinary Services. Nourishment is offered between meals, three times daily and supplements are provided when the need is identified by the Registered Dietitian.
During summer months, the Residents’ Council hosts weekly BBQ events as an alternate option.
In addition, the home offers special menu to celebrate various events throughout the year — Christmas, Easter, Thanksgiving, St. Patrick’s Day, Valentine’s Day, Cinco de Mayo and various multicultural menu days.
6. Can I smoke at Copper Terrace?
Copper Terrace promotes a smoke-free environment in support of Chatham-Kent’s smoking by-laws and the Smoke Free Ontario Act.
Residents who chooses to smoke will participate in regular assessments to determine their safety and will be asked to sign an agreement related to our smoking policies. Smoking is only permitted outside, in designated smoking areas (at least 9 metres or 30 feet from any entrance). Each resident must be assessed as being a safe smoker, as staff may not assist with smoking. Our staff are also not permitted to purchase cigarettes or smoking products. If a resident is unable to access the smoking area safely a family member must accompany them for all smoking activity.
Alcoholic beverages are permitted under specific conditions.
There is a Registered Nurse (RN) on duty 24 hours a day, 7 days a week. In addition to this RN, our Director of Clinical Services and two Associate Directors of Clinical Services are registered staff and work on weekdays.
Registered Practical Nurses (RPNs) work various shifts and assist as charge nurses and coordinate the administration of medications and oversee all treatments.
Our home has dedicated Personal Support Workers (PSWs) who help our residents with activities of daily living and personal care. The approximate ratio of PSWs to residents is one to ten. Staffing ratios are higher at peak periods throughout the day, and lower in quieter periods such as mid-afternoon. Staffing ratios also vary by unit as consideration is given to the needs of the residents living in each resident home area .
2. Who will be responsible for my medical care or overall care?
Our residents have their medical care coordinated by our Medical Director, Dr. Tomen. He is supported by a visiting Nurse Practitioner. There is an on-call physician and Nurse Practitioner 7 days per week.
3. How long has Copper Terrace been operating?
Copper Terrace has a long history within the Chatham community. Our building began as the head office of a local sugar beet factory. The space was renovated to become a nursing home in 1968. After numerous renovations and additions, it became the larger long-term care home you see today, with numerous amenities and features.
The name Copper Terrace was selected due to the beautiful large copper beech trees that grow along our front lawn on Tecumseh Road.
Copper Terrace is one of five long-term care homes owned and operated by APANS Health Services based in London, Ontario.
4. What if I need a wheelchair?
Our home has state-of-the-art equipment including a variety of weighing methods, lifting devices, hydro sonic tubs, monitoring devices, assistive devices such as special eating utensils, wheelchairs, walkers, etc. Residents with special needs are assessed for additional equipment that will encourage independence and make day-to-day living easier. Motorized wheelchairs are assessed on an individual basis and are allowed once the resident is deemed capable of operating one. In summer time, residents may enjoy a ride on a wheelchair-accessible DUET bicycle, operated by our Programs staff.
Our physiotherapist and rehabilitation staff can assist residents and family members in applying for funding through the Assistive Devices Program:
http://www.health.gov.on.ca/en/pro/programs/adp/
5. What about the meals?
Our Culinary Services team has developed a delicious menu that offers a variety of menu items and choices. Menus are on a three-week rotation and change seasonally. Alternate entrées are always available at noon and supper meals, and residents always have a choice of entrée, vegetable and dessert. Special diets are easily accommodated and monitored by our Director of Culinary Services. Nourishment is offered between meals, three times daily and supplements are provided when the need is identified by the Registered Dietitian.
During summer months, the Residents’ Council hosts weekly BBQ events as an alternate option.
In addition, the home offers special menu to celebrate various events throughout the year — Christmas, Easter, Thanksgiving, St. Patrick’s Day, Valentine’s Day, Cinco de Mayo and various multicultural menu days.
6. Can I smoke at Copper Terrace?
Copper Terrace promotes a smoke-free environment in support of Chatham-Kent’s smoking by-laws and the Smoke Free Ontario Act.
Residents who chooses to smoke will participate in regular assessments to determine their safety and will be asked to sign an agreement related to our smoking policies. Smoking is only permitted outside, in designated smoking areas (at least 9 metres or 30 feet from any entrance). Each resident must be assessed as being a safe smoker, as staff may not assist with smoking. Our staff are also not permitted to purchase cigarettes or smoking products. If a resident is unable to access the smoking area safely a family member must accompany them for all smoking activity.
Alcoholic beverages are permitted under specific conditions.